FAQ
Welcome to our FAQ page. Below are answers to the questions we are most commonly asked by our customers. If your question is not listed here, please feel free to contact us directly.
1. What products do you sell?
We sell a wide range of electronics and appliances including smartphones, tablets, laptops, home and kitchen appliances, personal care electronics, audio devices, and innovative smart home gadgets. We focus on offering the latest technology products at affordable prices.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders across the United States. No minimum order value is required to enjoy this benefit.
3. How long does delivery take?
Our standard free shipping typically delivers your order within 2 to 3 business days. Express shipping is also available at an additional cost, with faster delivery times depending on your location and chosen carrier at checkout.
4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment status in real-time.
5. What is your refund policy?
We offer refunds on eligible products within 60 days of purchase. Items must be unused, in original packaging, and accompanied by proof of purchase. Refunds are processed within 3 to 5 business days after approval. For detailed information, please visit our Refund Policy page.
6. Can I exchange an item?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at info@psldiscountvillage.store with your order details and proof of damage.
7. How can I contact customer service?
You can contact us via:
- Phone: +(1) 77-262138-90 (9 AM to 9 PM)
- Email: info@psldiscountvillage.store
- Visit us: 3961 SW Port St Lucie Blvd #123, Port St. Lucie, FL 34953, United States
- Contact Form: Available on our website’s contact page
8. Do you sell customer data?
No. We care about customer data and privacy. We do not sell your data to third parties. For full details, please refer to our Privacy Policy.
9. Do you use cookies on your website?
Yes, we use third-party cookies to improve your shopping experience, marketing, and strategy. You can manage your cookie preferences in your browser settings.
10. Are your products authentic and covered by warranty?
All our products are sourced from trusted suppliers and brands. Manufacturer warranties apply where applicable, and we stand behind the authenticity and quality of everything we sell.
Still Have Questions?
If your question is not answered here, please contact our customer service team. We are always happy to help and ensure you have a seamless shopping experience with PSL Discount Village.